Whether you have a suggestion for improving Smooth Commutes, noticed an alert discrepancy on your daily train line, or are a developer interested in our open GTFS-RT ingestion pipeline, we are eager to hear from you.

1. General Inquiries & Commuter Feedback

Smooth Commutes is an independently developed civic technology project created for daily transit riders in New York City, Chicago, and Washington D.C.

• Email: reece@reecewilliams.co
• Primary Contact: Reece Williams (Lead Developer & Transit Data Researcher)
• Response Commitment: We review all incoming messages and aim to respond within 24–48 business hours.

2. Report a Transit Alert Discrepancy

Our autonomous pipeline ingests live GTFS-RT alerts every 15 minutes. However, transit systems are highly dynamic, and rapid track changes or dispatch adjustments can occasionally result in a temporary lag.

If you spot an alert mismatch between Smooth Commutes and live station conditions:

1. Send an Email: reece@reecewilliams.co with the subject line Alert Discrepancy: [Line Name].
2. Include Key Details:
   • City and Train Line (e.g., NYC 1 Train or Chicago Blue Line)
   • Station and Direction of travel (e.g., South Ferry-bound at 72nd St)
   • Time of observation and what was announced on-platform vs. shown on the site.
3. Investigation: We verify discrepancy reports against raw agency GTFS-RT logs to diagnose feed latency or API parser bugs.

3. Immediate Emergencies & Official Transit Agency Contacts

[!CAUTION] Emergency Safety Notice: Smooth Commutes is an informational web application, not a transit dispatch or emergency service.

If you are experiencing a life-threatening medical emergency, witnessing active crime, or observing a track-level fire or hazard, call 911 immediately or use the station emergency call boxes located on all subway and metro platforms.

For direct customer service, lost and found, or transit police assistance, contact the respective transit agency directly:

Metropolitan Transportation Authority (MTA — NYC Subway)

• Customer Information Hotline: Dial 511 (within NY State) or (877) 690-5114
• MTA Police Department (Emergency): Dial 911 or call (888) 682-7362
• MTA Police Text Line: (877) 682-8398
• Online Customer Assistance: new.mta.info/contact-us

Chicago Transit Authority (CTA — Chicago ‘L’)

• Customer Information: (888) 968-7282 (888-YOUR-CTA)
• Hearing Impaired (TTY): (888) 282-8891
• CTA Safety & Security: transitchicago.com/security
• Online Customer Service: transitchicago.com/feedback

Washington Metropolitan Area Transit Authority (WMATA — Metrorail)

• Customer Service: (202) 637-7000 (Mon–Fri 7am–8pm, Sat–Sun 8:30am–5pm)
• Metro Transit Police (Emergency): (202) 962-2121
• Metro Transit Police (Text Line): MY-MTPD (69-6873)
• Online Customer Service: wmata.com/about/contact

4. Media & Civic Tech Partnerships

Are you a transit researcher, open-data advocate, or civic technology journalist? We are happy to discuss public transit telemetry, GTFS-RT data ingestion reliability, and urban transit trends. Please reach out via reece@reecewilliams.co.